Voxbay One Support Center

1. Creating Your Account

To start using Voxbay One, you need an active Voxbay account:

• Visit voxbay.com to sign up for an account
• Choose a subscription plan that fits your needs
• You'll receive your login credentials via email
• Download the Voxbay One app from the App Store
• Log in using your credentials

2. First Time Setup

After logging in for the first time:

• Grant microphone permission (required for calls)
• Grant notification permission (required for incoming calls)
• Optionally grant contacts permission for easier dialing
• Test your setup by making a test call

3. Making Your First Call

1. Tap the Dial Pad icon at the bottom of the screen
2. Enter the phone number (including country code if international)
3. Tap the green Call button
4. Use the speaker, mute, or keypad buttons as needed during the call
5. Tap the red End Call button when finished

Q: Why am I not receiving incoming calls?

A: Make sure you have:

• Granted notification permissions to the app
• Active internet connection (Wi-Fi or cellular data)
• The app running in the background (don't force quit)
• Not enabled Do Not Disturb mode on your device

If issues persist, try logging out and back in to re-register for push notifications.

Q: How can I improve call quality?

A: For the best call quality:

• Use a stable Wi-Fi connection (recommended over cellular data)
• Ensure you have at least 1 Mbps upload/download speed
• Close other apps that may be using bandwidth
• Try using a headset or earbuds for better audio
• Move closer to your Wi-Fi router if signal is weak
• Switch between Wi-Fi and cellular data to test connection quality

Q: Can I use Voxbay One internationally?

A: Yes! Voxbay One works anywhere in the world as long as you have an internet connection. However:

• International calling rates may apply based on your subscription plan
• Some countries may restrict or block VoIP services
• Roaming data charges may apply if using cellular data abroad

Contact our support team for information about international calling rates.

Q: Does the app use my phone minutes or data?

A: Voxbay One uses your internet connection (Wi-Fi or cellular data), not your cellular voice minutes. A typical call uses approximately:

• 1-2 MB per minute of calling on average
• More data on cellular networks, less on Wi-Fi

We recommend using Wi-Fi when possible to avoid data charges.

Q: How do I add contacts?

A: You can add contacts in two ways:

• Sync from device: Grant contacts permission and your phone contacts will automatically appear in the app
• Manual entry: Go to Contacts tab → tap the "+" button → enter contact details

Q: Can I use Bluetooth headsets?

A: Yes! Voxbay One supports Bluetooth audio devices:

• Connect your Bluetooth headset to your iPhone
• During a call, audio will automatically route to your Bluetooth device
• You can switch between speaker, earpiece, and Bluetooth in the call screen

Q: How do I check my call history?

A: Tap the Recents tab at the bottom of the screen to view:

• All recent calls (incoming, outgoing, missed)
• Call duration and time
• Tap any entry to call that number again

Q: How do I change my password?

A: To change your password:

• Go to Menu → Settings → Account Settings
• Tap Change Password
• Enter your current password and new password
• Tap Save

Alternatively, visit the Voxbay web portal to manage your account settings.

Q: What are the system requirements?

A: Voxbay One requires:

• iOS 13.0 or later
• Active internet connection (Wi-Fi or cellular data)
• Microphone permission for calls
• Notification permission for incoming calls
• Minimum 1 Mbps internet speed (5+ Mbps recommended)

Issue: "Cannot connect" or "Network error" messages

Solutions:

1. Check your internet connection (try loading a webpage)
2. Switch between Wi-Fi and cellular data
3. Restart the app
4. Check if your firewall or network is blocking VoIP traffic
5. Try logging out and back in

Issue: Echo or feedback during calls

Solutions:

• Use headphones or earbuds instead of speaker mode
• Reduce the volume on your device
• Ask the other person to reduce their volume or use headphones
• Move to a quieter location with less echo

Issue: Choppy or robotic voice

Solutions:

• Check your internet speed (need at least 1 Mbps)
• Close other apps using bandwidth (video streaming, downloads)
• Move closer to your Wi-Fi router
• Switch from cellular data to Wi-Fi (or vice versa)
• Restart your router if on Wi-Fi

Issue: App crashes or freezes

Solutions:

1. Force quit the app and reopen it
2. Restart your iPhone
3. Check if there's an app update available in the App Store
4. Ensure your iOS is up to date
5. If issues persist, try uninstalling and reinstalling the app

If the problem continues, contact our support team with details about when the crash occurs.

Issue: Login failed or "Invalid credentials" error

Solutions:

• Double-check your username and password (check for typos)
• Make sure your account is active (check your email for confirmation)
• Try resetting your password via the web portal
• Check if your subscription is current
• Contact support if you continue having issues